1. General
Adwise (“Us” or “We”) provides various related services (“subscription” or predefined “subscription term”) to you, the client, subject to your compliance with all the terms, conditions, and notices contained or referenced under these Terms of Service, as well as any other written agreement between us and you. In addition, when using particular services or materials on this site, clients shall be subject to any posted rules applicable to such services or materials that may contain terms and conditions in addition to those in these Terms of Use. BY USING THE ADWISE WEBSITE, YOU ARE INDICATING YOUR AGREEMENT TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THE TOS.
2. Services
We provide various services including, but not limited to, WordPress maintenance & support, web-design, software development and modification, and other services. Clients are responsible for all equipment, including the computer and modem, necessary to establish a connection to the World Wide Web. Clients also need to provide their own access to the World Wide Web and pay any telephone service fees associated with such access. We offer three types of subscriptions: Basic, Premium and Enterprise. There are different terms and conditions that apply depending on the subscription clients have purchased, and we cover those differences in the section “Support Plans” on this website. The “Managed WordPress Updates” service is limited to 2 hours per month. All updates that require more time will be charged at the hourly rate according to the Support Plan. Additional development and design is also available but is not included in the scope of this Term of Service. In connection with delivering the services, Adwise may download and use third-party software on the client’s site according to the chosen service package. We may, but have no obligation to gather system data, monitor and/or modify client’s website parameters and settings.
3. Onboarding
After the submission of the subscription form, we require up to 10 business days for the on-boarding of the client’s website. This time is needed to verify the technical scope of the supported website. During the verification period additional questions may be raised, where untimely the answers may postpone the website on-boarding. We reserve the right to decline providing services to individual websites that do not match our technical scope. Clients will be informed one day in advance before service starts and the subscription fee will be charged no earlier than the service start date.
4. Subscription terms
The client’s initial subscription period will be specified in the client’s order, and the subscription will be automatically renewed for the specified period, or for one year where applicable. To prevent renewal of the subscription the required notice must be provided via email within 7 days before the new subscription period start date. If clients change the service package, the new service package will apply effectively from the first date of the next month, new fees will be calculated accordingly.
5. Subscription termination
The subscription can be cancelled early. We do not provide refunds if you decide to stop using the Adwise subscription during your subscription term. Either party may terminate this agreement with cause, as to any or all subscription services with notice to the other party of a material breach if such breach remains unresolved at the time of expiration, or immediately if the other party becomes the subject of a petition of bankruptcy or any other proceeding relating to insolvency, liquidation or assignment for the benefit of creditors. Adwise may also terminate this agreement if we determine that you are acting, or have acted, in a way that has or may negatively reflect on or affect us, our prospects, or our customers.
6. Refund
We maintain a policy of no refunds. Due to the month-to-month, cancel anytime nature of this agreement we shall not be compelled to issue a refund, pro-rated or otherwise for any reason. We do reserve the right to issue a refund on a case-by-case basis at our sole discretion.
7. Support ticket
Support must be requested through our helpdesk so that it can be categorized and responded to in a timely manner. You will be notified via email with information about our helpdesk upon registration and you will also find a link to our helpdesk in your WordPress Dashboard. Support requests are subject to approval.
Acceptable support requests would include the following:
- Minor theme adjustments (i.e. button positions, styles, colours, fonts, etc).
- Theme/plugin troubleshooting.
- Site optimization inquiries (load time, caching, etc).
- Plugin/code conflicts.
- Theme/plugin installation.
Each support ticket is limited to 2 hours of development time. All time above this limit will be charged at the hourly rate according to the Support Plan.
Unacceptable support requests would include (should be requested as new development task):
- Custom theme/plugin development.
- Site design.
- SEO setup/troubleshooting.
If you have questions regarding the nature of your support request please contact us at
info@adwise.guru for clarification.
8. Additional development hours
Development time can be used as phone support, chat support or actual development hours but all of the above are subtracted from any additional time purchased. Development time requested will be billed at our hourly rate according to the purchased plan. In order to provide some of the services, clients may be required (depending on the chosen service package) to provide access to their website’s administration panel, development, test or production server, as well as database storage credentials. This information is needed exclusively for maintaining and updating purposes and will be kept securely and not be distributed to any third party and such.
9. Limits to claims for damages
IN NO EVENT SHALL WE OR OUR AFFILIATES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, PUNITIVE, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND ANY LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OF THIS SITE OR OF ANY WEB SITE REFERENCED OR LINKED TO FROM THIS SITE. FURTHERMORE, WE SHALL NOT BE LIABLE IN ANY WAY FOR THIRD PARTY GOODS AND SERVICES OFFERED THROUGH THIS SITE OR FOR ASSISTANCE IN CONDUCTING COMMERCIAL TRANSACTIONS THROUGH THIS SITE, INCLUDING WITHOUT LIMITATION THE PROCESSING OF ORDERS. SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.